AstraOwl — support and contact
Need help with AstraOwl or AstraOwl Studio? Email leehongkai@gmail.com — we read every message and reply by email.
Contact us
Email: leehongkai@gmail.com
Report a problem: send a problem report (the subject line is filled in for you). Include the email address on your account, which app you use, and what you expected to happen.
Frequently asked questions
How do I get started?
Create a free parent account at astraowl.com or in the AstraOwl Studio app from the App Store or Google Play, add a child profile (a first name or nickname and a birth year), then make your first poster from a topic or a photo of a worksheet. The free plan includes 4 posters per week, Check Work, and the Learning Map.
How do posters, plans, and billing work?
Every plan comes with a poster allowance. The free plan includes 4 posters per week; Pro (USD 9 per month) and Constellation (USD 49 per month) include more posters every month, refilled on your billing date.
You are billed by the store you subscribed through — Stripe on the web, the App Store on iPhone and iPad, or Google Play on Android — and that store issues your receipts and handles refunds. On iPhone or iPad, use Restore purchases on the Upgrade screen if a plan you already pay for is not showing.
How do I cancel my subscription?
Web (Stripe): in Studio open Upgrade (astraowl.com/studio/upgrade) and choose "Manage or cancel subscription" — this opens the Stripe billing portal.
App Store: on your iPhone or iPad open Settings → your name → Subscriptions → AstraOwl Studio → Cancel subscription.
Google Play: open the Play Store app → your profile → Payments and subscriptions → Subscriptions → AstraOwl Studio → Cancel subscription.
Cancelling takes effect at the end of the current billing period; you keep your plan until then. Deleting your account cancels a web (Stripe) subscription automatically but cannot cancel an App Store or Google Play subscription — cancel those in the store first.
How do I delete my account or a child profile?
On the web: Settings → Security → Delete Account. On mobile: Profile → Delete Account. Deletion is immediate and permanent and removes everything listed in our privacy policy.
To remove one child profile only, open Family on the web and choose Remove next to the child — that child's data is deleted the same way. Full details, including how to request deletion by email, are on the delete your account page.
What happens to the photos I upload?
A worksheet or finished-work photo is processed in memory only: it is read by our AI providers to create or check a poster and then discarded. The source photo is not stored on our servers. Only the generated poster is saved, in your private collection, until you delete it or your account. Photos you deliberately save as memories are the exception — those are kept until you remove them.
Something is not working — how do I report it?
Email us with the Report a problem link on this page. Tell us which app you use (web, iPhone or iPad, or Android), the email address on your account, what you did, and what happened instead. Never send your password.
Legal and your account
- Privacy policy — what we collect and how it is protected.
- Terms of service — the rules for using the service.
- Delete your account — in-app steps and the email fallback.
Privacy policy · Terms of service · Delete your account · About AstraOwl